Job Description
Outbound Pro Sales Specialist Location Remote :
About West Marine We don't just sell anchors and rigging. We sell a love of the water that lasts for generations. We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo. We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you. So when you shop at West Marine, it's not just for boating gear - it's for the pure pursuit of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community. Position Summary West Marine Pro is seeking an Outbound Pro Sales Specialist who will support and grow Pro sales within the assigned market. The Outbound Pro Sales Specialist is responsible for supporting Pro Customers, driving positive relationships, and growing sales of their assigned accounts. The Outbound Pro Sales Specialist is responsible for initiating daily emails or calls to prospects/ customers and participates in market and division level selling initiatives with the goal of increasing West Marine Pro's market share. They also coordinate setting up contracts, following up on quotes and orders while also having frequent touchpoints with the departments that support our Pro Customers and Sales team. This position is highly autonomous and requires an individual who is self-motivated and driven to achieve superior results. The Outbound Pro Sales Specialist reports to the Director of Customer Experience and works closely with the Market Manager of the area they support. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: % of Time Major Activities 60% Ensure West Marine Pro is providing the highest level of service in all selling activity - Meets or exceeds planned growth metrics of assigned accounts.
- Meets or exceeds gross margin plan.
- Manages price overrides within context of the business.
- Coordinates sales efforts with marketing programs and strategic initiatives
- Promotes new products, seasonal products, and company focuses.
- Drives customer engagement through email and calling campaigns.
- Logs activity in Salesforce CRM and uses CRMA to drive decision-making.
- Reviews and carries out purchase orders, requisition lists, quotes, and opportunities.
- Coordinates orders, special orders, and other order management functions and ensures shipping dates meets customer's expectations.
- Expedites the resolution of customer problems and complaints to maximize satisfaction.
- Ensures follow through for backorders and cancelled orders are acted upon with a sense of urgency.
- Effectively answers Customer questions about credit terms, products, prices, and availability.
- Identifies high-potential Customers and coordinates strategy with the Territory Managers and Market Manager.
40% Collaborates with cross functional teams to meet sales and customer service objectives - Supports Account Management in managing accuracy of assigned accounts. Audits their accounts and submits changes to Account Management on a routine basis.
- Works with Order Management/Customer Service, Special Orders team to ensure orders are fulfilled and shipped according to customer expectations.
- Collaborates with Territory Managers, Market Managers and Sales Directors on a routine basis to discuss sales performance, growth opportunities, and roadblocks.
- Schedules appropriate planning time to maximize productivity and output.
- Assists in assigning contracts and forecasts products with the partnership of the Territory Manager or Market Manager of the area.
- Attends Pro meetings and other virtual Pro calls when requested.
100% Education, Experience & Skills: Category Applicable Knowledge/Skills/Abilities Minimum education required/preferred, area of study: - Minimum High School or GED
- College Degree in Business or related field and/or U.S. Military Service preferred
Minimum years of relevant experience required/preferred: - 3+ years Sales or Customer Service experience preferred.
- Proficient knowledge of marine products and the marine industry preferred.
Additional skills/knowledge required include: - Excellent communication, organizational and customer service skills
- Good presentation, analytical and negotiation skills
- Sense of urgency and ability to work in a fast-paced environment
- Computer literate, including Microsoft Office, Excel, Word
- Knowledge of Salesforce is a plus
- Must be able to pass a pre-employment drug screen
Job Tags
Full time, Seasonal work, Work at office, Remote work,